Pure Fitness Members,

Thank you for taking the time to connect with us. And thank you for your continued loyalty through this crisis. Our mission is to change lives by making a healthier lifestyle more accessible, and lately that has been more challenging than ever. We know you miss your workouts and we miss seeing you. We are fully committed to safely reopening the gyms so that you can get back to your fitness community and continue your journey toward your goals.

 

Pure Fitness will reopen beginning May 18, 2020. Be assured that your health and safety continues to be our top priority. While your Pure Fitness experience will look different, we assure you that all the changes were made with your health and safety first in mind.

 

WHAT TO EXPECT AT PURE FITNESS

The below information will answer your initial questions. As we are striving to communicate proactively, the specific details are subject to change. We ask for your continued patience as we navigate this together.

Temporary Hours

  • Monday – Friday, 6am-8pm | Saturday 8am – 5pm, Closed Sunday

Texas Government Requirements

  • Restricted Occupancy: we will be admitting a limited number of members per location based on the size of the gym (initial occupancy restriction – 50%).
  • Full-coverage Gloves: you will be required to wear full-coverage gloves
  • Disinfect Belongings: all personal belongings must be sanitized before entry
  • Shower and locker use not available

 New Safety Measures

  • Teammate and member temperature checks required to enter
  • Touch-free check-in process
  • Protective shields positioned at contact points at the front desk
  • Gloves and masks worn by all Pure Fitness Teammates
  • Foot-enabled door openers in restroom entrances where applicable
  • Member access only, guest privileges are temporarily suspended due to capacity restrictions

Cleaning and Sanitization

  • While we have always had the highest standards of cleanliness and sanitization, we are taking extra precautions to prevent the spread of COVID-19 and to protect our members and our team
  • Use of EPA-approved, hospital-grade disinfectant and sanitization products
  • Increased staffing to cover all operating hours with enhanced-level cleaning and disinfecting of all high-touch areas of the gym
  • Hand sanitizer available for members at entry and exit
  • Disinfecting spray available throughout the gym for members to wipe down equipment before and after use
  • Reduced hours of operation will allow for deep cleaning and disinfecting during closure

 Social Distancing

  • As you enter the gym, you will notice social distancing markers and notifications. Please stay at least 6’ away from the other gym members and our Teammates
  • We have relocated some equipment and limited access to specific pieces of equipment to ensure social distancing

Amenities Available (may vary by location)

  • Workout Floor (Free Weight, Cardio, Strength Machines)
  • Turf and Functional Training Equipment
  • Pro-Shop for food/drink purchases
  • Restrooms and water fountains

Amenities Temporarily Closed to maintain social distancing and occupancy restrictions (amenities may vary by location)

  • Use of Lockers
  • Showers
  • Kid’s Club
  • Group Fitness and Cycle Studios
  • Basketball and Racquetball Courts
  • Pools, Saunas, Steam Rooms
  • Personal Training

 Billing

We understand the financial burden some of you are under which is why we elected to discontinue membership billing as soon as we closed our doors. Although we are opening on May 18, we’ve elected not to charge for the month of May. Your health is what matters and we will be open to support your healthy lifestyle.

 

OTHER RESOURCES

 

Customer Service

We are in the process of restaffing and training our customer service Teammates to better serve you. This will result in a temporary reduction in availability. You can reach customer service at 800-708-3402. Hours are Monday, Wednesday, Friday 9AM – 2PM CST. Regular hours will resume on 5/26. If you need to call outside of operating hours, please leave a message with your contact information and a Teammate will get back with you. Or visit the Pure Fitness location.

Thank you for your time and continued commitment to Pure Fitness. We are stronger together and you can rest assured that we are committed to helping you achieve your health and fitness goals.

We hope to see you soon!

 

Your Pure Fitness TEAM